Returns, Replacements, and Repairs

I want you to be absolutely delighted with your By Leahy piece.

However, if for any reason that you are not happy, I’ll do my best to help you out. 

Returns

Non-engraved items can be returned for a full refund within 14 working days provided the item is returned in its original packaging, and in the condition it was received. To start the return process please contact hello@byleahy.com.

All engraved items are not eligible for a refund as the item has been customised. 

If you have any questions that you would like to ask before you purchase from By Leahy, contact me on hello@byleahy.com and I'll do my best to help you.

Faulty Goods 

Each item of By Leahy jewellery is handmade and as such may have small flecks or scratches.

If your item is faulty when delivered to you please contact By Leahy immediately at hello@byleahy.com and please provide as much detail as possible about the fault.

If you need to send the order back enclose your receipt. All pieces must be returned in their full packaging and in the manner that they were received.

Please return your goods via registered post and retain your proof of post and tracking number. By Leahy cannot accept responsibility for lost or damaged packages.

Once the item is received it will be inspected fully and a refund will be issued where suitable.   

Please note, items which have tarnished due to normal wear and tear, and/or are damaged by excessive wear, or poor care cannot be refunded. Please use the packaging provided to protect the jewellery and hang all chains in their boxes to prevent tangling, which will weaken the chain over time.

Replacement Items

Should you lose an element of a By Leahy piece, you will be able to purchase a replacement if it is available. Contact hello@byleahy.com to find out more. 

Repair Policy

If your By Leahy item needs to be repaired for any reason please contact hello@byleahy.com. Please include your name, order number, and details about the repair required. The cost of repair will be calculated and communicated to you in advance of the repair work being initiated. 

 

If you have any queries, don't hesitate to get in touch via email, hello@byleahy.com, or through any social media channel - Instagram, Facebook, and Twitter @ByLeahy