FAQs

BY LEAHY, FINE JEWELLERY

Each By Leahy item of fine jewellery is designed and made by hand in Ireland. The cast items are produced in Dublin and everything is finished by hand on my bench in Galway, on the West Coast of Ireland.

What materials do you use in your jewellery?

Each By Leahy piece is produced using only precious metal – solid gold (9ct or 18ct), rose gold, or solid sterling silver. There is no plating, vermeil or fill so that each piece can be worn with love every day, yet still stand the test of time to be handed down through your future generations. 

Do you take commissions?

Yes, I often receive special requests to make items that are not available on byleahy.com. For example, I can make a variation of any item in the collection and I can also produce items in a different material, white gold for example. Email me on hello@byleahy.com with your request and we can collaborate on your desired piece.


DELIVERY 

How quickly can my item be dispatched once ordered?

All items are handmade and finished on my bench in Galway, Ireland. Once your order is placed all 9ct gold and sterling silver items will be dispatched within 7 working days. Pre-ordered items, such as 18ct gold and rose gold, will be dispatched within 14 working days.

If you need an item more urgently than that, contact me on hello@byleahy.com and I'll do my best to accommodate you.

What is your estimated delivery time?

Once your piece is dispatched the estimated delivery times are as follows:

Ireland: 1-3 working days
UK: 5-7 working days
Europe: 5-7 working days
USA: 7-10 working days
Australia: 10-12 working days
Rest of the World: 10-12 working days

All items are sent with a tracking number so you can follow it's delivery journey.

How is my order shipped?

Every item is shipped securely via An Post by registered post, so that you can track the parcel en route to the recipient.

International Buyers:
Please note that items shipped outside of Europe may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please email hello@byleahy.com if you need more information about shipping and fees.

RETURNS

What is your returns policy?

Non-engraved items can be returned for full refund within 14 working days provided the item is returned in it's original packaging, and in the condition it was received. Please contact hello@byleahy.com in advance of returning your item.

All engraved items are not eligible for refund as the item has been customised. 


If you have any additional queries, don't hesitate to get in touch via email, hello@byleahy.com, or through any social media channel - InstagramFacebook, and Twitter @ByLeahy